Contact Us

Have a question, found a broken link, or want to suggest something? We read every message. Pick the right category below so we can get back to you faster.

Response Times

Type of Message

Expected Response

General question

Within 2 business days

Broken download link

Within 24 hours

Content correction request

Within 2 business days

Privacy or data request

Within 30 days (as required by law)

DMCA or copyright notice

Within 5 business days

Collaboration or partnership

Within 5 business days

If a download link on any page is not working, leads to the wrong file, or the file size does not match what is listed, let us know. Include the page URL and the link that is not working. We check and update these as quickly as possible.

If you spot incorrect information — a wrong character stat, an outdated version number, a wrong position listed for a character — tell us. Include the page, the section, and what the correct information is. We verify and update within 2 business days.

We can help with questions about installation, compatibility, version differences, and game mechanics covered on this site. We cannot help with issues inside the game itself — for that, contact SUNCYAN directly at support@suncyan.com.

To exercise any rights under our Privacy Policy — access, correction, deletion, or opt-out — email us with the subject line “Privacy Request”. We will respond within 30 days as required by applicable privacy law.

If you believe any content on this site infringes your copyright, contact us with the subject line “DMCA Notice”. Include a description of the copyrighted work, the URL where it appears on our site, and your contact details. We will investigate and respond within 5 business days.

If you want to discuss content collaboration, link exchanges, or other partnerships related to The Spike game community, use the subject line “Collaboration” in your email. We review all proposals but cannot guarantee a response to every one.

What We Cannot Help With

We are an independent information site. We are not affiliated with SUNCYAN, Daerisoft, Google, or Apple. We cannot help with the following:

  • In-game bugs, crashes, or account issues — contact SUNCYAN at support@suncyan.com
  • Google Play account issues — contact Google Play support directly
  • Account bans from using mod APKs — this is a SUNCYAN enforcement matter
  • Refund requests for in-app purchases — contact Google Play or Apple App Store
  • Requests to host or distribute APK files — we do not host any files

Send Us a Message

Fill in the form below or email us directly at the address shown. All fields are required.

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We do not share your email address with any third party. It is used only to reply to your message. See our Privacy Policy for full details.

Prefer Email Directly?

You can also reach us by email without using the form:

Email: [zeetech1985@gmail.com]

Include your subject type at the start of the email subject line (e.g. “Broken Link:” or “Content Correction:”) so we can route it to the right person immediately.

Community Channels

For faster answers from other players, the game’s community is active and knowledgeable:

Platform

What You Will Find

Reddit — r/thespikegame

Player discussions, team builds, patch reactions, event strategies

Discord

Real-time chat, character tier debates, version comparisons

SUNCYAN Official

Game updates, event announcements, bug reports — support@suncyan.com

Community members often answer gameplay questions faster than any website. For game-specific questions, r/thespikegame is the best starting point.